SHIPPING INFORMATION
If you have a question about our shipping policy or need help placing your order please call La Caja China customer service at 1-800-338-1323.
STANDARD ORDERS
Orders are taking longer than usual because of Shortage of materials.
Processing/Shipping: Please contact the office if you need your order urgent, we will try to ship out ASAP.
Delivery: Up to 5-8 business days, from the time your order ships.
Method: UPS Ground
**Although US customers are given only the choice of the UPS options below when you check out, we may send US Postal if we feel you will receive the package sooner (usually the case when shipping to the West Coast).
EXPEDITED ORDERS
Orders are taking longer than usual because of Shortage of materials.
Processing/Shipping: Please contact the office if you need your order urgent, we will try to ship out ASAP.
Delivery: Up to 3 business days, from the time your order ships.
Method: UPS 3rd Day, UPS 2nd Day or UPS Standard Overnight.
Cost: Our UPS rates are calculated in real time using updated information directly from the UPS computers.
INTERNATIONAL SHIPPING
We will ship most products to most foreign countries either by UPS or US Postal. To get a shipping quote simply contact us at 1-800-338-1323 or email customer service at leidy@lacajachina.com
SALES TAX
State and local sales taxes may apply. All taxable states must calculate the applicable sales tax on the subtotal of items plus shipping. Taxes shown on the website are an estimated tax. The true amount charged to your credit card will be shown on your shipping confirmation e-mail.
When you place an order, the weight and dimensions of your entire order are automatically calculated and sent to UPS or US Postal (USPS) servers for a real-time rate.
All of our products are shipped from our Miami/Dade Factory/Warehouse located at 7395 W 18 LN Hialeah, Florida 33014.
Yes, we do, just contact customer service at 1-800-338-1323 or via email for assistance.
- The day and time your order was received
- The availability of the product(s) you are ordering
- A successful payment authorization
- The selected shipping method
- The carrier(s) delivering the order(s)
RETURN POLICY
Items purchased on Lacajachina.com or thru our Customer Service that are unused and in their original packaging may be returned within 30 days of purchase.
Upon receipt and inspection of the item(s) by La Caja China, refunds will be issued for the purchased price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for both delivery and returns are not refundable.
Anything returned from buyer's remorse will be subject to a 15% restocking fee. This fee cannot be waived.
All returns require a Return Merchandise Authorization (RMA) number, which may be obtained by contacting La Caja China Customer Service at 1-800-338-1323 or via email to customer support.
Damaged, Defective or Missing Items
We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact La Caja China Customer Service at 1-800-338-1323 or via email to customer support.